Luna's House Cleaning - Terms of Service

Key terms governing Luna's House Cleaning services in Calgary, AB. Includes scheduling, payment terms, client responsibilities, and limitations of liability.

Please read these Terms of Service carefully before using the cleaning services provided by Luna's House Cleaning ("Luna's," "we," "us," or "our"). By booking or utilizing our services, you ("you," "the client," or "customer") agree to be bound by these terms.

1. Service Agreement:

These Terms of Service, along with any written or verbal agreements, including but not limited to service quotes, booking confirmations, and specific instructions, constitute the entire agreement between you and Luna's House Cleaning for the provision of cleaning services.

We agree to provide the cleaning services as outlined in your booking confirmation or agreed-upon service plan. You agree to pay the fees associated with these services as outlined in our pricing schedule or quoted price.

2. Booking and Scheduling:

Service appointments must be scheduled in advance through our designated channels (e.g., phone, email, website).

We will make reasonable efforts to accommodate your preferred dates and times. However, availability is not guaranteed.

You are responsible for providing accurate information regarding the size and condition of your property, specific cleaning needs, and any potential hazards or special instructions.

Any changes to the agreed-upon service (e.g., adding extra rooms, specific tasks) may result in adjustments to the quoted price and/or service duration. We will communicate any such changes to you for approval.

We reserve the right to reschedule or cancel appointments due to unforeseen circumstances (e.g., staff illness, severe weather conditions). In such cases, we will make reasonable efforts to notify you as soon as possible and arrange an alternative date and time.

3. Access to Property:

You are responsible for providing our cleaning team with safe and unimpeded access to your property on the scheduled service date and time.

This may include providing keys, access codes, or ensuring someone is home to grant entry.

If our team is unable to access your property due to your failure to provide access, a cancellation fee may apply as outlined in Section 6.

4. Our Cleaning Services:

We will provide the cleaning services with reasonable care and skill, using standard cleaning products and equipment.

Our standard cleaning services typically include

We are not responsible for cleaning services outside the scope of our agreed-upon services.

While we take precautions to avoid damage, accidents can happen. We are not liable for minor damages that may occur during cleaning, provided they are not a result of negligence or willful misconduct.

We are not responsible for the cleaning or handling of hazardous materials, biohazards, or excessive clutter that prevents safe and effective cleaning. We reserve the right to refuse service in such situations.

We do not provide services such as laundry, dishwashing (unless specifically agreed upon), pet waste removal, or moving heavy furniture (unless specifically agreed upon and with appropriate precautions).

5. Your Responsibilities:

Provide a safe working environment for our cleaning team, free from known hazards.

Secure any valuable, fragile, or sentimental items before our team arrives.

Ensure that pets are safely secured or removed from the areas being cleaned.

Inform us of any specific cleaning products you prefer us to use (you may need to provide them).

Promptly notify us of any concerns or dissatisfaction with our services within

6. Payment and Cancellation:

The fee for our services will be as quoted or based on our current pricing schedule, which is available upon request.

Payment is due upon completion of the service unless otherwise agreed upon in writing.

We accept payment via

A cancellation fee of

If we are unable to access your property due to your fault, a cancellation fee may apply.

Overdue payments may be subject to a late payment fee of

7. Limitation of Liability:

To the maximum extent permitted by law, our liability for any loss or damage arising from our services is limited to the total amount paid by you for the specific service where the damage occurred.

We are not liable for indirect, consequential, or incidental damages.

8. Feedback and Complaints:

We value your feedback. If you have any concerns or are dissatisfied with our services, please contact us as soon as possible so we can address the issue promptly and strive to find a satisfactory resolution.

9. Governing Law:

These Terms of Service shall be governed by and construed in accordance with the laws of the Province of Alberta and the laws of Canada applicable therein.  

10. Amendments:

We reserve the right to modify these Terms of Service at any time without prior notice. Any changes will be posted on our website or otherwise communicated to you. Your continued use of our services after such changes constitutes your acceptance of the revised Terms of Service.