Privacy Policy - Luna's House Cleaning

Your privacy matters. This outlines how Luna's House Cleaning in Calgary handles your data when you use our services.

This Privacy Policy describes how Luna's House Cleaning ("Luna's," "we," "us," or "our") collects, uses, and discloses your Personal Information when you use our cleaning services, interact with our website (if applicable), or otherwise communicate with us in Calgary, Alberta, Canada. We are committed to protecting your privacy and ensuring the confidentiality of your Personal Information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).  

1. Information We Collect:  

We may collect the following types of Personal Information from you:

Contact Information

Your name, address, email address, phone number, and any other contact details you provide to us.

Service Information

Details about the cleaning services you request or receive, including the date, time, location, and specific cleaning instructions.

Payment Information

If you make payments to us, we may collect your payment card details or other financial information necessary to process your payment. Please note that we may use third-party payment processors, and your payment information may be subject to their privacy policies.

Website Usage Information (if applicable)

If you use our website, we may collect information about your browsing activity, IP address, device type, operating system, and referring website. This information is typically collected through cookies and similar tracking technologies. You can manage your cookie preferences through your browser settings.

Communications

Records of your communications with us, including emails, phone calls, and text messages.

Other Information

Any other Personal Information you voluntarily provide to us.

2. How We Use Your Personal Information:

We may use your Personal Information for the following purposes:

To Provide Services

To schedule and perform the cleaning services you have requested, including communicating with you about your appointments.

To Process Payments

To process payments for our services.

To Communicate with You

To respond to your inquiries, provide customer support, and send you important information about our services, including appointment confirmations and updates.

To Improve Our Services

To analyze how our services are used and to make improvements.

For Marketing Purposes (with your consent)

To send you promotional materials, special offers, and other marketing communications about our services that may be of interest to you. You have the right to opt-out of receiving marketing communications at any time.

To Comply with Legal Obligations

To comply with applicable laws, regulations, and legal processes.

For Internal Administrative Purposes

Such as record-keeping, data analysis, and auditing.

3. Disclosure of Your Personal Information:

We may disclose your Personal Information to the following third parties for the purposes described above:  

Service Providers

We may share your information with third-party service providers who assist us in providing our services, such as payment processors, scheduling software providers, and communication platforms. These service providers are contractually obligated to protect your Personal Information.

Legal Authorities

We may disclose your information to law enforcement agencies, government bodies, or other legal authorities if required by law or legal process.

Business Transfers

In the event of a merger, acquisition, or other business transaction, your Personal Information may be transferred to the acquiring entity.

With Your Consent

We may disclose your Personal Information to other third parties with your explicit consent.

4. Retention of Your Personal Information:

We will retain your Personal Information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws and regulations. When your Personal Information is no longer needed, we will securely destroy or anonymize it.  

5. Security of Your Personal Information:

We take reasonable administrative, technical, and physical safeguards to protect your Personal Information against unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.  

6. Your Rights Regarding Your Personal Information:

Under PIPEDA and other applicable privacy laws, you have certain rights regarding your Personal Information, including the right to:

Access

Request access to the Personal Information we hold about you.

Correction

Request the correction of any inaccurate or incomplete Personal Information we hold about you.

Withdraw Consent

Withdraw your consent to the collection, use, or disclosure of your Personal Information for marketing purposes at any time.

Inquire: Ask questions about our privacy practices.

To exercise these rights, please contact us using the contact information provided below. We may require you to verify your identity before processing your request.  

7. Website and Cookies (if applicable):

Our website may use cookies and similar tracking technologies to enhance your browsing experience and collect usage information. You can control the use of cookies through your browser settings. Please refer to our Cookie Policy (if a separate policy exists) for more detailed information.  

8. Links to Other Websites (if applicable):

Our website may contain links to other websites that are not operated by us. We are not responsible for the privacy practices of these third-party websites. We encourage you to review the privacy policies of any website you visit.  

9. Changes to this Privacy Policy:

We may update this Privacy Policy from time to time to reflect changes in our privacy practices or legal requirements. We will post any revised Privacy Policy on our website (if applicable) or otherwise notify you as required by law. The "Last Updated" date at the top of this policy indicates when it was last revised. Your continued use of our services after the posting of a revised Privacy Policy constitutes your acceptance of the changes.